Taking care of your rug:
Our rugs are crafted entirely by hand with natural jute and special care is required to maintain their beautiful appearance.
We advise regular vacuuming of both sides of your rug to keep it fresh and free of dirt build-up.
Occasionally take your rug outside on a dry day and shake or beat it to dislodge deeper dirt particles that your vacuum may not extract.
Avoid prolonged direct sunlight or heat as this will discolor the jute fibers.
Blot water-based spills with kitchen paper or an absorbent cloth as soon as possible.
Please do not rub stains or spills from your rug as this may spread the stain and loosen the jute fibers.
For oil-based or colored spills, please consult a specialist rug cleaning professional.
This item ships within 3-5 business days via Fedex or UPS Ground.
We want you to love our products as much as we do. If you are not completely satisfied, we will gladly offer an exchange or refund of the purchase price within 30 days of receiving the item.
Returned rugs are subject to a 15% restocking fee.
We do not accept returns on freight shipped furniture or sale items.
Customers are responsible for return shipping charges.
Refunds are made to the original form of payment, less original shipping and handling charges.
Visit the CUSTOMER CARE page for our full return policy. If you have questions regarding shipping, delivery or returns please contact us at firstname.lastname@example.org or 800.935.7556