Shipping

We strive to ship all in stock decor items via UPS Ground or USPS Priority Mail within 3 business days (Monday-Friday). We do not ship on Saturdays, Sundays or Holidays. Once your order has left the warehouse, transit times will vary depending on your location. Some items may ship directly from our vendors. Items ordered together may not arrive in the same box. BACKORDERED ITEMS - Our goal is to frequently update inventory information and lead times on each product page. Estimated shipping time frames may change due to production and inbound shipping delays.

Most furniture and large items will ship via common freight carrier with curbside delivery. Standard freight transit times range from 1-3 weeks. Freight carriers deliver Monday - Friday from 9am - 5pm. A representative from the freight company will call to schedule a delivery date and time that works for you. Storage and other fees may be incurred for missed delivery appointments and extended delivery delays due to customer scheduling conflicts. Some large and/or heavy items such as sofas, dining tables and dressers ship via White Glove Carrier, which includes in home delivery and packaging removal. Delivery personnel cannot move other furniture within your home, or remove items from your home. White Glove shipments take 4-6 weeks. Furniture refused for any reason other than damage in transit (ie: buyers remorse, size issues, etc) will be issued a store credit in lieu of refund, less the original shipping charges, a 15% restocking fee, and return shipping costs.
Delivery specifics are noted on the 'SHIPPING & RETURNS' tab on each product page.

You will receive an email notification with tracking details when your order has shipped. Please use this tracking information to stay up to date on your shipment. Please check your spam folder if you did not receive the shipment notification email.

Shipping prices are based on the value of the items you purchase. Please use the chart below to estimate the shipping & handling charge for your order. We currently ship to the 48 contiguous United States (we do not ship Internationally or to Alaska or Hawaii at this time). If you need a rush delivery, please contact customer service before ordering. Orders shipped to GA, CA, FL, NY or NJ will incur sales tax.

Shipping Rates

$0 - $49.99 is $8.99 Flat Rate Shipping

$50 - $99.99 is $11.99 Flat Rate Shipping

$100 - $149.99 is $14.99 Flat Rate Shipping

$150 - $199.99 is $18.99 Flat Rate Shipping

$200- $249.99 is $24.99 Flat Rate Shipping

$250 and Above is 10% of the Cart Total

 

Payment Methods

Dear Keaton gladly accepts American Express, Visa, MasterCard and PayPal

Customer Service Hours

Dear Keaton customer service hours are Monday – Thursday from 9am – 6pm EST and Friday 9 am-1 pm EST. We can be reached at hello@dearkeaton.com or by phone at 800.935.7556. Please note, all emails and voicemails will be returned within 24 hours except on weekends and holidays.

Returns & Exchanges

We want you to be thrilled with your purchase! Dear Keaton accepts returns for decor items within 30 days of receipt. Please email hello@dearkeaton.com within 30 days of delivery to request a return authorization and pre-paid shipping label. Original delivery/shipping charges are non-refundable and return shipping costs will be deducted from your refund amount.

Please note, returns will NOT be accepted without an RMA number.  

LIGHTING RETURNS:
Lighting that has not been installed and is still in original packaged condition (including all cellophane wrap, tags and bumpers) can be returned with a 15% restocking fee, less original shipping fees, and return shipping costs.

RUG RETURNS: Rugs that are in unused condition, with all original packaging, and with tags attached can be returned within 30 days with a 15% restocking fee, less original shipping fees, and return shipping costs.

ALL FURNITURE, MIRRORS AND SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.
Specific details will be listed under the ‘Shipping & Returns’ tab of each product page. If you have a question about a particular item, we are happy to answer your questions at hello@dearkeaton.com .

Cancellations

Items shown as ‘on backorder’ can be cancelled within 24 hours of placing order. We regret that we are unable to cancel or edit orders for in stock merchandise. Once your order is placed, it is instantly entered into our system and cannot be modified in any way.

Damages

Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact hello@dearkeaton.com immediately. Please keep original packaging and document both the item and packaging damage with pictures. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is noticeable damage to a freight delivery item, refuse the shipment and mark the bill of lading “Damaged”. We will arrange replacement of the item for you.

Frequently Asked Questions

When will my order ship?

Do you ship internationally?

Do you have a trade program?

Can my purchase be gift wrapped?

Who do I contact if I make a product that would be perfect for Dear Keaton?

Do you have an affiliate program?

Do you have a brick & mortar location?

Are you hiring?