FAQ

How quickly will my order ship?

We can’t wait for you to receive your order. All in stock items ship within 3 business days and will arrive in approximately 2-7 business days from the ship date depending on your location.

Should shipping times vary from the above timeline it will be noted on the product page. These are estimated shipping times and are subject to product /manufacturer’s availability.  

Occasionally issues arise that may lead to additional shipping time, such as a manufacturer experiencing delay in production. If this happens, you will be notified as soon as Dear Keaton is aware of the delay. If needed, feel free to contact us at hello@dearkeaton.com to verify stock and availability prior to placing your order.

Do you ship internationally?

No, we do not ship internationally at this time.

What is the Dear Keaton
return policy?

We want you to love your recent Dear Keaton purchase. Please click here for our full return policy.

*Color note: Because every computer monitor displays color differently and there may slight variations between the actual product color and how it is displayed on your screen.

What is Dear Keaton's
Privacy Policy?

Privacy is important to us, too. We will never sell or distribute any information provided to us, to anyone. You can review our Privacy Policy here.

Is my credit card information protected?

Yes, absolutely. All transactions are secure and encrypted via Stripe payment processing or Paypal. Dear Keaton does not store your payment information.

What types of payment do you accept?

We accept all major credit cards – Visa, MasterCard, Discover, American Express as well as Paypal.

Can my Dear Keaton
purchase be gift wrapped?

Yes, we love gift wrapped packages!  Select items are eligible for gift wrapping for a $4.95 charge. This option may be added by selecting the “Add Gift Wrap” check box on eligible product pages. Our lovely gift wrap includes a box, wrapping paper, ribbon and hand written enclosure.

Who may I contact if I make a product that would perfect for Dear Keaton website?

We love to hear about new products ideas. Please email us at hello@dearkeaton.com

Can I use your product
images on my blog?

Yes, we would be thrilled for you to share as long as you link back to our website.

Do you have a brick + mortar location?

No. We are online only at this time.

Is Dear Keaton hiring?

While we don’t have any available positions at this time, we are always on the lookout for talented team members. If you are hardworking and love Dear Keaton, send your resume to hello@dearkeaton.com

Do you offer trade discounts?

Yes, we do. Please email hello@dearkeaton.com for more information. You must provide a copy your business license, resale certificate and business card to qualify.

© Dear Keaton 2017
Design by Rowan Made & development by Janine Isabelle