Shipping

All in stock items will ship via FedEx Ground or USPS within 1-3 business days of placing your order. We do not ship on Saturday, Sunday or holidays. Once your order has left the warehouse, transit times will range from 2-7 business days, depending on your location. Some items may ship directly from our vendors. Items ordered together may not arrive in the same box. Furniture and some large items will ship via freight carrier. Most freight carriers deliver Monday – Friday from 9am – 5pm. A representative from the freight company will call to schedule delivery to your home. Items will be delivered outside your home or to the front door. We do not currently offer inside white glove delivery.

You will receive an email notification with tracking details when your order leaves our Atlanta warehouse. Please use this tracking information to stay up to date on your shipment.

Shipping prices are based on the value of the items you purchase. Please use the chart below to estimate the shipping & handling charge for your order. If actual shipping costs vary greatly from the amount paid, we will gladly refund the difference. We currently ship to the 48 contiguous United States (we do not ship Internationally or to Alaska or Hawaii at this time). If you need a rush delivery, please contact customer service before ordering. Orders shipped within the state of Georgia will incur sales tax.

Shipping Rates

$0 – $49.99 is $6.99 S&H

$50 – $149.99 is $9.99 S&H

$150 – $249.99 is $12.99 S&H

$250 – $349.99 is $17.99 S&H

over $350 is 10% of the cart total

* Some oversized, extra heavy or fragile items are subject to additional shipping charges. See the product detail page for more information.

Customer Service Hours

Dear Keaton customer service hours are Monday – Friday from 9am – 5pm EST. We can be reached at hello@dearkeaton.com or by phone at 800.935.7556.  Please note, all emails and voicemails will be returned within 24 hours except on weekends and holidays.

Payment Methods

Dear Keaton gladly accepts American Express, Visa, MasterCard, Discover and PayPal

Returns & Exchanges

We want you to be thrilled with your Dear Keaton purchase. If for any reason you are not completely satisfied, we will gladly accept your return based on the following policies:

Please review your order carefully. Contact us at hello@dearkeaton.com with any questions prior to ordering. Orders may be only cancelled if notified by email within 24 hours.

All final sale items are not eligible for return.

Some brands are not eligible for return – Barbara Cosgrove, Couture Lamps, Palecek, Selamat and Studio A. All hardwire lighting is ineligible for returns. Some brands are eligible for return within 7 days of receipt with a 20% restocking fee. Specific details will be listed on the product page.

*Color note: Because every computer monitor displays color differently, there may be slight variations between the actual product color and how it is displayed on your screen.

Return your eligible item within 7 days of receipt in its original packaging and condition for a full refund. Please email hello@dearkeaton.com with your order number and reason for return and a representative will provide you with a Return Authorization Number within 2 business days. Please note, returns will NOT be accepted without an RA#.

Return your eligible item within 8-21 days of receipt in its original packaging and condition for a Dear Keaton store credit. Please email hello@dearkeaton.com with your order number and reason for return and a representative will provide you with a Return Authorization Number. Please note, returns will NOT be accepted without an RA#.

Write the RA# on your invoice and include with your return. Clearly mark the outside of the return box with the RA#.

Refunds are issued in the original form of payment, and do not include shipping and handling charges, applicable re-stocking fees and return shipping charges.

Damages

Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact hello@dearkeaton.com immediately. Please keep original packaging and document both the item and packaging damage with pictures. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is damage to a freight delivery, refuse the shipment and do not sign the packing slip.

© Dear Keaton 2017
Design by Rowan Made & development by Janine Isabelle