Shipping

All in stock items will ship via FedEx Ground or USPS within 1-3 business days of placing your order. We do not ship on Saturday, Sunday or Holidays. Once your order has left the warehouse, transit times will range from 2-7 business days, depending on your location. Some items may ship directly from our vendors. Items ordered together may not arrive in the same box.

Furniture and some large items will ship via freight carrier. Most freight carriers deliver Monday – Friday from 9am – 5pm. A representative from the freight company will call to schedule a delivery date and time that works for you. Freight shipped items will be delivered curbside. We do not currently offer inside white glove delivery.

You will receive an email notification with tracking details when your order leaves our Atlanta warehouse. Please use this tracking information to stay up to date on your shipment.

Shipping prices are based on the value of the items you purchase. Please use the chart below to estimate the shipping & handling charge for your order. We currently ship to the 48 contiguous United States (we do not ship Internationally or to Alaska or Hawaii at this time). If you need a rush delivery, please contact customer service before ordering. Orders shipped within the state of Georgia will incur sales tax.

Shipping Rates

$0 – $49.99 is $6.99 S&H

$50 – $149.99 is $9.99 S&H

$150 – $249.99 is $12.99 S&H

$250 – $349.99 is $17.99 S&H

over $350 is 10% of the cart total

*Please note, if actual shipping costs vary greatly from the amount you were charged, we will gladly refund the difference.

 

Customer Service Hours

Dear Keaton customer service hours are Monday – Friday from 9am – 5pm EST. We can be reached at hello@dearkeaton.com or by phone at 800.935.7556.  Please note, all emails and voicemails will be returned within 24 hours except on weekends and holidays.

Payment Methods

Dear Keaton gladly accepts American Express, Visa, MasterCard, Discover and PayPal

Returns & Exchanges

We want you to be thrilled with your Dear Keaton purchase. If for any reason you are not completely satisfied, we will gladly accept your return based on the following policies:

Return your eligible item within 30 days of receipt in its original packaging and condition for a full refund. Please note all hardwire lighting and freight ship furniture items are not eligible for return. Large rugs that are returned will incur a 20% re-stocking fee. Specific details will be listed under the ‘Shipping & Returns’ tab of each product page. If you have a question about a particular item, we are happy to answer any questions at hello@dearkeaton.com.

To request a return, please email hello@dearkeaton.com with your order number and reason for return and a representative will provide you with a Return Authorization Number within 2 business days. Please note, returns will NOT be accepted without an RMA#. Clearly mark the outside of the return box with the RMA# provided.

Refunds are issued in the original form of payment, and do not include shipping and handling charges, applicable re-stocking fees and return shipping charges.

Damages

Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact hello@dearkeaton.com immediately. Please keep original packaging and document both the item and packaging damage with pictures. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is damage to a freight delivery, refuse the shipment and do not sign the packing slip. We will arrange replacement of the item for you.

© Dear Keaton 2017
Design by Rowan Made & development by Janine Isabelle